Duty Manager

We are looking for a passionate Duty Manager to join our wonderful team at London Marriott Hotel County Hall.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

The impact you’ll make.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special.

Perks you deserve

• Personal coaching to support you in your day-to-day job and development and training opportunities.
• Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
• £5 breakfast when staying in most of our European hotels.
• 50% discount on Food & Beverage when dining in the hotel.
• Start with 28 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary!
• Heavily discounted room rates for you & friends and family – why not, we are after all the largest hotel company in the world!
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Complimentary staff uniform dry cleaning – we do like to make an impression
• Complimentary meals on duty.

What you’ll do?

• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicate any variations to the established norms to the appropriate department in a timely manner.
• Strive to improve service performance.
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Empower employees to provide excellent customer service.

Education & Experience

• High school diploma or GED; 4 years’ experience in the guest services, front desk.https://careers.marriott.com/duty-manager-london-marriott-hotel-county-hall/job/627D5566065E8F33BFC5CE7C909DE7B2