Reservation Supervisor

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• Supervise the daily operations of the Reservations Department to ensure efficient and accurate handling of all reservations.
• Ensure all reservation requests are processed promptly and professionally in accordance with Rixos and Accor standards.
• Monitor room availability, occupancy levels, and booking status to maximize hotel revenue and operational efficiency.
• Coordinate closely with Front Office, Revenue, Sales, and other departments regarding reservations and room allocations.
• Ensure all guest profiles, booking details, and reservation records are maintained accurately in the system.
• Handle VIP reservations, special requests, and group bookings professionally and efficiently.
• Assist guests and clients with reservation inquiries, amendments, cancellations, and confirmations.
• Ensure all reservations are entered accurately into the hotel system in a timely manner.
• Monitor online booking channels, travel agents, and third-party reservation platforms.
• Supervise and support the Reservations team to ensure high productivity and service quality.
• Conduct training and coaching sessions for Reservations colleagues when required.
• Ensure all reservation procedures, policies, and rate codes are followed correctly.
• Handle guest complaints and reservation-related issues professionally and promptly.
• Prepare daily, weekly, and monthly reservation reports as required by management.
• Support upselling opportunities and revenue enhancement initiatives.
• Ensure confidentiality of guest information and booking details at all times.
• Maintain professional communication with guests, travel agents, and corporate clients.
• Ensure compliance with Rixos and Accor policies, procedures, and luxury hospitality standards.