Purpose of Role
– Responsible for facilitating the daily operations of the Whatever/Whenever Department which includes the arrangement of all legal requests received from guests to tie in with W’s Whatever / Whenever Promise, all with the excited and enthusiastic tone of W Talent.
– Providing WOW service to guests throughout all communication channels with In Room Dining Orders, Wake Up Call Requests and any other request guests may have.
– To accurately and efficiently use the PBX, OPERA, MICROS, ALICE, and GXP to improve the scope of services that Whatever/Whenever can offer.
– Ensure that Whatever/Whenever ‘W’ service is being offered at all times to every guest. Nothing is too difficult and everything can be done!
– Seek out and research possible Whatever/Whenever request solutions.
– Frequently answer incoming and assist with outgoing calls, efficiently and confidently using the PBX system.
– Follow Telephone Manners that are On Brand and accurately transfer any incoming calls.
– Log guest preferences/requests/complaints using the OPERA and GXP Tracking System.
– Handle minor guest complaints and ensure that LEAST guidelines are followed and complaints are logged in OPERA and GXP every time.
– Organise guest Wake Up calls, delivery requests and any other requests.
– Be prepared for any emergency situations that may arise including bomb threats and if an emergency situation occurs, remain calm and handle it following W Taipei HIDs.
– Be able to operate ALICE to contact with guests regarding their requests.
– Follow all company policies and procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.https://careers.marriott.com/intern-whatever-whenever-%E9%9A%A8%E6%99%82%E9%9A%A8%E9%9C%80%E5%AF%A6%E7%BF%92%E7%94%9F/job/DAEEEC6435F66ABB288FD00884C9638E?utm_source=marriottcareers&utm_medium=referralwebsite
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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