Pre Arrival Coordinator

• The ability to work a flexible schedule, including weekends.
• Proficiency in operating office equipment, including computers, point-of-sale systems, copiers, fax machines, and telephones.
• OnQ certification and/or working knowledge of the OnQ PM system.
• A minimum of 6 months of previous customer service experience.
• Previous Coordinator/administrative experience is a plus.
• Strong attention to detail with the ability to multitask and maintain accuracy in a fast-paced environment.

Shift Pattern: Full-Time 

Hourly Range: $26.24 per hour – $31.49 per hour (Based on Experience) 

• Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
• Awarding upgrades to incoming reservations (NOR1, HHonors)
• Greet and assist guests and respond to requests in a timely, friendly and efficient manner
• Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
• Answering all Front Office phone calls in regards to reservations, credit card authorizations, VIPs & Site Visits.
• Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
• Coordinate department projects, as needed
• Oversee maintenance of office equipment
• Print all vouchers for any internet, breakfast, spa promotions.
• Perform other general office duties and assist with special projects, as needed

What are we looking for?https://jobs.hilton.com/apac/en/job/HOT0CIRU/Pre-Arrival-Coordinator-Hilton-Anaheim