Starbucks Manager

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Responsible for the management of all aspects and functions of the Starbucks outlet, in accordance with hotel and Starbucks standards.  Directs, implements and maintains a service and management.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
• All food and beverage selections available.
• All menu items.
• Daily specials, 86’d items.
• Outlet layouts, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
• POS and manual system procedures.
• Daily house count, arrivals/departures, VIPs.
• Scheduled in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies/service procedures.
• Maintain complete knowledge and strictly abide by state regulations
• Check storage areas for proper supplies, organization and cleanliness.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Establish par levels for supplies and equipment.  Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
• Inspect outlet; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
• Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order.  Direct respective personnel to rectify deficiencies.
• Maintain a current drink recipe book/list.
• Meet with the Chef to review menu items and 86’d items; update board throughout shift.  Ensure that staff are aware changes.https://careers.accor.com/global/en/job/starbucks-manager-in-fairmont-dallas-dallas-united-states-jid-94495