Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

Company Description

 

Fairmont Hanoi has officially opened its doors in the heart of Vietnam’s capital, marking the debut of the Fairmont brand in the country. The 241-room luxury hotel draws inspiration from the artistry of Vietnamese lacquer, blended with the rich tones of traditional culture and the elegance of Indochinese design from the French colonial era, alongside motifs influenced by Vietnam’s dynasties.

Positioned as an urban resort, Fairmont Hanoi offers a distinctive collection of experiences, including eight dining and bar venues featuring a rooftop terrace, two indoor and outdoor swimming pools, a state-of-the-art fitness centre, and a dedicated wellness floor with an immersive spa and bathhouse.

For corporate and social gatherings, the hotel features three ballrooms, highlighted by a 1,100m² grand ballroom, along with nine versatile meeting rooms, establishing it as a premier destination for meetings, conferences, and events.

Fairmont Hanoi is set to become the city’s new social epicentre, where luxury, culture, and community converge.

 

Job Description

 

As Assistant Front Office Manager at Fairmont, you will play a key leadership role in delivering exceptional service and creating memorable guest experiences. You will oversee daily front office operations, support the team, and uphold brand standards to ensure smooth and efficient check-in/check-out processes, guest satisfaction, and colleague engagement.

Responsibilities

Guest Experience & Service Excellence

  • Ensure seamless arrival and departure experiences for all guests
  • Handle VIP arrivals, guest complaints, and service recovery professionally
  • Monitor guest satisfaction scores and implement improvement strategies
  • Lead by example with a presence at the front desk during peak hours

Team Leadership & Management

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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