Front Office Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Supervisor

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

 

Job Description

 

Join our team as a Front Office Supervisor at Fairmont Chateau Lake Louise and take a key role in leading and supporting the Front Office team to deliver exceptional guest experiences. You’ll be responsible for maintaining smooth daily operations, ensuring high service standards, and supporting the team’s growth and development.

Start Date: May 2026
Pay Rate: $27.68/hour
Position Type: Permanent

Job Duties Include:

  • Supervise daily front desk operations, including guest check‑in, check‑out, room changes, reservations coordination, and handling VIPs / special requests.
  • Lead, coach, mentor, and develop front desk agents for performance, service standards, professionalism, guest relations, and appearance.
  • Empower staff to resolve guest service challenges; track guest issues and ensure timely follow‑up and resolution (service recovery).
  • Coordinate with other departments (housekeeping, reservations, concierge, food & beverage, engineering, etc.) to ensure guest satisfaction and operational efficiency.

 

Qualifications

 

  • Previous supervisory experience at a front desk / front office in a large hotel preferred
  • Proficient with property management systems (e.g. Micros‑Opera or similar), and strong skills with Microsoft Office (Word, Excel, Outlook).

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.https://careers.accor.com/global/en/job/front-office-supervisor-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-94042

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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