Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa.

While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach.

 

 

Purpose

As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

 

Primary Responsibilities

  • Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
  • Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
  • Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
  • Safely and securely handle payment transactions, verifying billing details for accuracy
  • Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
  • Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
  • Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

 

Skills and Experience

  • Customer service-oriented with exceptional communication skills
  • Previous experience in a similar role in the hospitality industry is preferred
  • Proficiency in using reservation and property management systems is a plus
  • Problem-solving skills and the ability to remain calm under pressure
  • Team player with a positive attitude and willingness to go the extra mile

 

 

Accor Benefits

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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