Concierge Agent

For more than a century, Hamilton Princess & Beach Club is Bermuda’s only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world – we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service a supporting fellow Colleagues
• Using your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty
• Proactively share information about the Hotel and its history and services in an informative and engaging manner
• Maintain frequent communications with guests prior to arrival to ensure strong personal connections with the Hotel are established
• Provide guests with information pertaining to island features such as shopping, dining, nightlife, and sightseeing and recreational activities etc.
• Assist with any plans or arrangements the guest intends to make during their stay
• Work closely with other Hotel departments to plan special activities / personalized recognition for guests
• Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
• Ensure that the Concierge Desk, as well as the immediate public spaces are tidy and clean at all times
• Demonstrate Fairmont core values in all interactionshttps://careers.accor.com/global/en/job/concierge-agent-in-hamilton-princess-and-beach-club-a-fairmont-manage-jid-88261