FOM

The Role

At Anantara Bazaruto, the Front Office is not a desk—it’s the heartbeat of the guest journey.

We are searching for a master storyteller—someone who transforms arrivals into moments, interactions into memories, and stays into stories worth retelling.

You are a seasoned Front Office professional with a luxury background, but more importantly, a natural host. You understand that true luxury lies in personal connection, anticipation, and authenticity.

What You’ll Be Known For

• Storytelling that brings the destination to life
  You don’t just check guests in—you immerse them in Bazaruto from the very first moment.
• Effortless luxury service
  You know the standards inside out, but deliver them with warmth, personality, and ease.
• Personalised guest journeys
  You anticipate needs, remember preferences, and create experiences that feel tailor-made.
• Visible leadership
  You are present in the lobby, connecting with guests and supporting your team in real time.
• Brand ambassadorship
  You live and breathe the Anantara ethos, ensuring every interaction reflects the brand.

Key Responsibilities

• Lead and inspire the Front Office team to deliver exceptional, personalised guest experiences
• Ensure seamless arrival, stay, and departure journeys
• Embed and uphold luxury service standards in a relaxed, barefoot environment
• Train and coach the team on storytelling, emotional connection, and service excellence
• Handle VIP guests and special requests with confidence and creativity
• Drive a culture of ownership, pride, and accountability
• Collaborate across departments to ensure a fully integrated guest experience

What We’re Looking For

• Proven Front Office leadership experience in luxury hospitality
• Strong understanding of front office systems, standards, and operations
• A natural storyteller and communicator
• Passion for guest experience and personal service
• Confident, charismatic, and emotionally intelligent leader
• Experience in remote or resort environments is an advantage
• Ability to act as a true brand ambassador

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a globally recognized luxury brand
• Career growth and development opportunities
• Unique lifestyle experience in an exclusive island setting

Apply Now
If you are passionate about culinary excellence and ready to lead in a unique luxury environment, we invite you to apply.