Outlet Manager

JOB DESCRIPTION

An Outlet Manager manages all aspects of food and beverage – restaurant, In-Room Dining and &ToGo (grab and go retail) on a daily basis and coordinates special events. He/ she ensures compliance with standards of service and operating procedures, adherence to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

What will I be doing?  

• Oversee the implementation of standards as detailed in the departmental standards and procedures manual and ensure consistency in its delivery
• Adhere to opening and closing, and cashiering procedures
• Encourage and motivate staff to provide optimum service during all shifts
• Share recommendations and guest comments to the Head Chef and management team to reflect current customer profile
• Develop and implement promotions calendar for F&B products in restaurant
• Conduct competitor analysis and be aware of local and international F&B trends
• Anticipate market changes and review operations when necessary
• Create positive publicity opportunities
• Manage customer database and utilize effectively
• Up-sell property facilities
• Manage food and beverage cost through effective forecasting and stock control
• Analyze food and beverage statistics through point of sale system
• Ensure the availability of all food & beverage items and suggests the best alternative in case of shortage
• Work on manpower planning to better manage payroll cost
• Work on the preparation and management of the department’s budget and monthly rolling forecasthttps://jobs.hilton.com/apac/en/job/HOT0CKDA/Outlet-Manager