Sector Head

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

MISSION 

Customer Service and Experience

• To accompany the guest throughout their entire gastronomic experience, ensuring quality, warmth and personalization.
• Manage special requests and resolve incidents during service.
• Promote upselling and recommendations aligned with the hotel’s gastronomic concept.
• Apply the standards and rituals specific to Meliá Collection.

Service Operation

• Organize and supervise the mise en place of the assigned sector.
• Control the pace of service, sequences, pairings, and presentation.
• Ensure hygiene, order and HACCP standards.
• Monitor inventory, materials, replenishments, and maintenance needs.

Team Management

• Coordinate and lead the team assigned to the sector (waiters/waitresses, assistants, runners).
• Facilitate communication with the kitchen, bars, and other departments.
• Collaborate in operational training and identification of opportunities for improvement.
• Support in operational planning: shifts, table assignments, spaces.

Administration and Control

• Manage reservations, room layout and support in daily planning.
• Perform cash counts, control cash registers and prepare shift reports.
• Participate in inventories and consumption control.

REQUIREMENTS

• Minimum of 2 years’ experience in similar positions in 4* or 5* hotels.
• Solid knowledge of room protocol, pairing, sequences and luxury standards.
• Professional Spanish and English; other languages ​​are a plus.
• PMS/POS management and operational tools.
• Availability for rotating shifts.

 For this position, we especially value:

• Genuine vocation for service and sensitivity to detail.
• Ability to lead from a close perspective, inspiring the team.
• Proactivity and a decisive attitude towards unforeseen events.
• Clear, assertive, and guest-oriented communication skills.
• Organized, professional profile, with a strong focus on luxury standards.
• Image and behavior aligned with the values ​​of Meliá Collection.

https://careers.melia.com/job/Ibiza-Jefea-de-Sector-ME-Ibiza-%28S'ARGAMASSA%29/1376936433/