Hostess

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

1. Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.

2. Handling guests without reservations or those waiting for others to join them.

3. Seat guests promptly at a table pre-set for the number in the party and according to guest preference.

4. Set up host/ hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.

5. Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other Resort service.

6. Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.

7. Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.

8. Be knowledgeable on the menus, drink and wine list explanation.

9. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee’s handbook.

10. Work harmoniously and professionally with co-workers and supervisors.

11. Having an effective communication stream among working colleagues.

12. Ensuring that all the products served are of the highest quality.

13. Proper care and usage of telephone for out of sight communication.

14. Control usage of all food and beverage items and appropriate usage of equipment.

15. Be aware of all house rules and other relevant information to ensure smooth running of his/ her department e.g. location of staff facilities, employee dining room, locker room, linen and uniform room and stores.

16. Knows what to do in case of sickness, lateness, security checks, fire and other warning procedures.

17. Familiarize with the outlet and kitchen area as well as guest facilities.

18. Ensure that proper grooming standards are adhered; to be in full uniform when reporting to work.

19. Execute light administrative duti

https://careers.fourseasons.com/us/en/job/REQ10348159/Hostess