Lobby Ambassador

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

An exceptional opportunity presents itself for a Lobby Ambassador to join the Raffles London at the OWO.

You will play an important role in creating a warm and welcoming guest experience within the Grand Lobby. This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominantly based in our Grand Lobby. We are looking for an individual who thrives in a fast-paced, ultra-luxury environment and is committed to delivering exceptional first impressions and service at all times.

Specifically as the Lobby Ambassador:

• Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby.
• Providing a professional, courteous and engaging service to guests whilst maintaining LQA and Forbes standards at all times.
• Taking a proactive approach to assisting guests with enquiries and directing concerns to the appropriate department when required.
• Assisting guests with requests and ensuring a seamless and personalised experience throughout their time at the hotel.
• Maintaining excellent organisation and professionalism in all daily responsibilities.
• Performance of additional duties as required or assigned including working in different departments than usually assigned.

https://careers.accor.com/global/en/job/lobby-ambassador-in-raffles-london-at-the-owo-london-united-kingdom-jid-93725