Team Leader – Front Office

Novotel Mumbai Juhu Beach is Accor’s breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
• To train the Reception team.
• Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.

Financial

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Operational

• Required to maintain and improve the department’s efficiency through the training and development of the team.
• Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
• Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
• Display a proactive approach in implementing initiatives to provide an improved service in all areas.
• Handle additional responsibilities as and when delegated by the Management.
• Ensure quality in all aspects of the job.https://careers.accor.com/global/en/job/team-leader-front-office-in-novotel-mumbai-juhu-beach-mumbai-india-jid-96310