Duty Manager

Here’s what you’ll do during a typical day:

• Oversee daily shift operations and ensure service standards are consistently maintained.
• Handle guest feedback, requests and service recovery promptly and professionally.
• Represent hotel management when required and make sound operational decisions during the shift.
• Coordinate closely with Rooms Division and the wider hotel operations team to ensure seamless guest experiences.
• Monitor arrivals, departures, room readiness, VIP movements and operational follow-ups.
• Support operational teams in resolving guest-related, room-related or service-related matters.
• Conduct regular checks of guest-facing areas to ensure cleanliness, presentation and operational readiness.
• Maintain current knowledge of hotel products, services, policies, room availability and operational procedures.
• Ensure proper handover of operational matters, guest concerns and follow-up actions between shifts.
• Be familiar with and adhere to the hotel’s safety and security manuals, emergency procedures and related policies.
• Remain alert to safety, security or operational incidents and escalate or report them in accordance with hotel procedures.
• Support emergency response, crisis handling and incident management when required.
• Perform any other reasonable duties assigned.
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/212776