Duty Manager

Located in the trendiest new destination in the capital, Pullman & Novotel New Delhi Aerocity is the perfect mix of luxury and convenience. With close proximity to the Indira Gandhi International Airport and drivable distance to the prominent business hubs of Gurgaon and New Delhi, this complex property offers unparalleled accessibility. Business travellers will, in particular, appreciate the convenience of avoiding Delhi’s infamous rush hour. Pullman & Novotel New Delhi Aerocity further offers state-of-the-art 13 meeting rooms, one of the largest ballrooms in the Delhi NCR region, a picturesque courtyard and much more. It also houses six key restaurants – modern European-Indian restaurant PLUCK, Pan Asian restaurant HONK, multi-cuisine restaurant Food Exchange and 24/7 cafe delicatessen Cafe PLUCK. If you want to go for a drinks or two after a hectic day, our lux-lounge PLING is the place for you. And if you are in the mood to loosen your tie after a full day of work, our modern bar QUOIN will be just perfect. All in all a perfect place to celebrate BLEISURE. #CelebrateYou

• JOB PURPOSE

The Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Accor Group of Hotels.

Supervise shift for smooth running in all areas of Front Office i.e. Front Desk, Concierge, Bell Desk, Limousine / Airport Services, Business Centre, Pullman Connect / Guest Services and Executive Lounge – on a day-to-day basis and to achieve the goals set for Guest Services.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• On shift Duty Manager will be responsible for all Front Office operations.
• Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to. Duty Manager will resolve all guest complaints abiding the hotel policies to gain the guest loyalty.
• KEY OPERATIONAL RESPONSIBILITIES

People Management

• Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
• Identifies staff training requirements and service improvements areas.
• Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to.
• Creates a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
• Give feedback to Room Division Manager on the performance of team members.

Guest Loyalty

https://careers.accor.com/global/en/job/duty-manager-in-pullman-new-delhi-aerocity-new-delhi-india-jid-96616