Reservation Agent

Reservation Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’-a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

As Reservations Agent, you will play a key role in shaping the first stage of the guest journey, delivering a seamless and personalised booking experience that reflects the elegance and standards of the St. Regis brand. Acting as a primary point of contact, you will manage reservations with precision, professionalism and a strong focus on guest satisfaction, ensuring every interaction is handled with care and attention to detail.

Key Responsibilities

• Process all reservation requests, changes and cancellations accurately and efficiently
• Identify guest needs and recommend appropriate room types, rates and packages
• Verify room availability and confirm bookings in line with hotel policies
• Explain booking conditions, including guarantees, special rates and cancellation policies clearly
• Record and accommodate guest preferences and special requests wherever possible
• Provide detailed information about hotel facilities, services and room features
• Maximise revenue through effective selling techniques and upselling opportunities
• Maintain accurate records within the reservation system, ensuring all data is up to date
• Apply correct codes and rates for special reservations, including corporate, travel agent and promotional bookings
• Handle guest enquiries and concerns professionally, following escalation procedures when required
• Collaborate with Front Office, Sales and other departments to support a seamless guest experience
• Maintain confidentiality of guest information and adhere to company policies and procedures

Core Competencies

We are seeking a professional and detail‑oriented individual who demonstrates a passion for guest service and luxury hospitality. You should have:

• Previous experience in reservations, Front Office or guest services, ideally within a luxury hotel environment
• Strong understanding of reservation processes, systems and revenue optimisation
• Excellent communication and telephone skills, with a polished and professional approach
• Strong attention to detail and accuracy in handling bookings and guest informationhttps://careers.marriott.com/reservation-agent-pre-opening-the-st-regis-london/job/9C17441D145B03C65AE76173DEB854B4