Room Attendant

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Room Attendant

Key Responsibilities

Reporting to the Executive Housekeeper, responsibilities and essential functions include, but are not limited to:

• Clean all assigned guestrooms to standard in a timely manner including: dusting, making beds, dirty linen removal, retrieval of clean linens, vacuuming, bathroom and kitchen cleaning
• Maintain proper storage and usage of cleaning supplies and equipment
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Clean the rooms according to identified standards.
• Organize the floor trolleys and procure missing material.
• Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g. extra bed, pillows, towels etc.).
•  Collect the empty plates/glasses/utensils in the rooms.
• Clean and maintain the office floors and amenities offices in a clean and orderly manner in line with the desired standards.
• Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g. DND, cleaning not requested etc.).
• Vacuum the floor corridors
• Regularly vacuum and mop the guest stairs.
• Ensure chemicals are used and stored correctly;
• Manage guest requests in line with company brand standards
• Keep your work area clean during the shift and at the end of the shift;
• When any equipment is out of order or poses a Health and Safety hazard, immediately report it to your immediate supervisor;
• Participate in training courses organized by the company;
• Comply with Health and Safety guidelines;https://careers.accor.com/global/en/job/room-attendat-f-m-x-in-victoria-golf-resort-and-spa-managed-by-accor-vila-jid-86763