Director of Food & Beverage

Pullman Miri Waterfront, Miri’s Premier 5-Star Beachfront and Downtown Hotel. Discover the only hotel in Miri where South China Sea beach access meets a vibrant downtown. The ultimate base for high-stakes Oil and Gas meetings, corporate retreats, and authentic family getaways. Enjoy seamless transitions between work and leisure, pairing business energy with waterfront serenity. Featuring spacious sea-view rooms, an infinity pool, and a spa, our spaces are designed for genuine exchange and relaxation.

Miri is a coastal city in Sarawak, Malaysia, located near the border of Brunei. It serves as a passageway to Gunung Mulu National Park, a UNESCO World Heritage Site.

The Director of Food & Beverage is responsible for the strategic leadership, operational management, and financial performance of all Food & Beverage operations within Pullman Miri Waterfront. This includes restaurants, bars, lounges, in-room dining, banquets, catering, and other revenue-generating outlets. The role drives guest satisfaction, revenue growth, profitability, service excellence, innovation, and team development while ensuring compliance with Accor brand standards, food safety regulations, and company policies.

The Director of Food & Beverage plays a key role in positioning the hotel as a preferred dining and event destination in Miri.

1. Strategic Leadership

• Develop and execute the annual Food & Beverage business plan aligned with hotel objectives.
• Drive revenue growth, profitability, market share, and guest satisfaction across all F&B outlets.
• Identify emerging dining trends and implement innovative concepts, promotions, and experiences.
• Participate in strategic planning as a member of the Executive Committee.
• Establish short-term and long-term operational and commercial goals.

2. Operational Management

• Oversee the daily operations of all restaurants, bars, lounges, banquet facilities, and in-room dining services.
• Ensure service delivery meets Pullman and Accor brand standards.
• Maintain exceptional standards of food quality, beverage quality, presentation, and service.
• Conduct regular outlet inspections and operational audits.
• Ensure smooth coordination between F&B Service, Culinary, Stewarding, Sales & Marketing, and other departments.
• Monitor guest feedback and implement corrective actions promptly.

3. Financial Performance & Profitability

• Prepare and manage the annual F&B budget.
• Achieve departmental revenue, profit, and GOP targets.
• https://careers.accor.com/global/en/job/director-of-food-and-beverage-in-pullman-miri-waterfront-lot-1347-miri-waterfront-c-jid-98142