Reservations Sales Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Sales Agent

Company Description

 

Accor is the Pacific’s largest hotel group and one of the world’s leading hospitality brands, with a network of more than 5,600 properties across over 110 countries. We offer exceptional opportunities for career development and the opportunity to Work Your Way across much-loved brands ranging from luxury to economy hotels around the world.

Pullman Sydney Airport is located in the heart of Mascot Business Park and only a short walk from Mascot train station. The 5-star hotel features 229 contemporary rooms and suites, Mobius Bar & Grill, and premium conference and events facilities designed for creative thinkers and modern business travellers.

 

Job Description

 

We are currently seeking a passionate and customer-focused Reservations Sales Agent to join our team on a Full Time basis.

Reporting to the Revenue / Reservations Manager, you will play a key role in delivering exceptional guest service while maximising room revenue opportunities through effective reservations management.

Key Responsibilities

  • Handle hotel reservations via phone, email, and online booking channels
  • Provide exceptional customer service and respond promptly to guest enquiries
  • Maximise revenue opportunities through upselling and promoting hotel services
  • Maintain accurate guest information and booking details in Opera PMS
  • Coordinate closely with Front Office, Sales, and Revenue teams
  • Ensure all reservations are processed efficiently and accurately
  • Maintain knowledge of hotel facilities, promotions, and local area information
  • Assist with group reservations and special guest requests when required

 

 

Qualifications

 

  • Previous experience in hotel reservations or front office preferred
  • Knowledge of Opera PMS and Microsoft Office preferred
  • Strong communication and interpersonal skills
  • Excellent organisational and time management abilities
  • Ability to work in a fast-paced environment and multitask effectively

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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