Front Desk Agent

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.

Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.

The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.

More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.

As a Front Desk Agent at SLS Red Sea, you will be the first point of contact for our guests setting the tone for an engaging and elevated stay experience. With a deep understanding of SLS brand values, you will handle all aspects of guest arrivals, departures, and in-house services with style, attention to detail, and confident personalization. Your role is pivotal in creating memorable first impressions, delivering seamless check-ins/outs, and ensuring that each guest feels recognized, understood, and at home.

Duties & Functions:

• Warmly welcome all guests with genuine enthusiasm and a personalized approach.

• Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately recorded and profiles are updated.

• Escort guests to their rooms when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience.

• Process payments, handle deposits, issue keys, and explain room and hotel features.

• Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.

• Recognize repeat and VIP guests, anticipate their needs, and tailor the interaction accordingly.

• Provide accurate information about the hotel’s facilities, outlets, and local area happenings.

• Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the appropriate systems.

• Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for.

• Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs swiftly.

• Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service. https://careers.accor.com/global/en/job/front-desk-agent-saudi-national-in-sls-red-sea-umluj-saudi-arabia-jid-79266