Guest Service Agent

“Hospitality is a work of Heart” at Novotel Melbourne South Wharf, part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. This four-star hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere’s largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.

With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

We are looking for a full-time Guest Service Agent who enjoys engaging with and assisting guests and colleagues.  You will support the Front Office Assistant Managers with daily tasks at Reception and create a welcoming space for our guests. Offering the award rate of $25.70 per hour (increasing from 1 July) plus applicable penalty rates, this role offers a great development opportunity to grow your skills and confidence in a busy hotel in the heart of Melbourne’s conferencing precinct and to be a part of the global Accor community.

Your responsibilities will include:

• Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
• Ensuring a warm and professional check in and check out experience for every guest
• Supporting the wider front office team when required, including concierge and reservations
• Taking and directing incoming calls and responding to guest requests
• Sharing information about the hotel and the local area with our guests
• Maintaining the presentation of the front desk and hotel lobby

• Availability to work a rotating roster including early mornings, evenings, weekends and public holidays. Occasional overnight shifts may be required.
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and to prioritise tasks
• Knowledge of the Opera property management system would be an advantage, however training will be provided for the right candidate
• Proficiency in Microsoft Office and good keyboard skills
• Familiarity with Melbourne and the ability to make recommendations to guests is desirable
• Current RSA, or willing to obtain prior to commencement
• You must have current full-time working rights in Australia. We are unable to provide sponsorship for this role.