Switchboard Operator,

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Switchboard Operator,

The Savoy is one of the world’s most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

  • Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
  • HR in Hospitality Awards 2025:
    • 🏆 Excellence in Employee Experience
    • 🏆 HR Team of the Year
    • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
  • Institute of Hospitality Awards 2025
    • 🏆 Talent Development Team of the Year

 

Job Description

 

Job Title: Guest Services Coordinator

Department: Guest Relations, Front of House

Inspired and Supported by: Guest Relations Manager

Salary: 32,789 (including service charge)

 

Your purpose will be: To deliver an exceptional and seamless guest journey from pre-arrival through to post-stay by coordinating guest requests, facilitating clear communication across departments, and ensuring all touchpoints reflect the highest level of care and attention. You will play a key role in supporting Rooms Division in creating memorable and personalised experiences.

 

You will be accountable for:

  • Managing guest communication, both internal and external, to ensure requests and preferences are actioned in a timely and effective manner.
  • Supporting pre-arrival planning by coordinating with relevant departments and ensuring all guest information is updated and communicated clearly.
  • Overseeing all switchboard-related communications to ensure timely and professional service.
  • Supporting the smooth flow of information between teams and facilitate seamless communication across departments to anticipate and fulfil guest needs.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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