In Room Dining Order Taker

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Position Overview

The IRD Order Taker is responsible for handling all In-Room Dining orders efficiently and professionally, ensuring accurate communication between guests, kitchen, and service teams. The role aims to deliver a seamless, personalized, and luxury dining experience that reflects Rixos service standards and maximizes guest satisfaction.

Key Responsibilities

Order Taking & Guest Communication

• Answer all In-Room Dining calls promptly and in accordance with Rixos brand standards.
• Take food & beverage orders accurately, repeat orders for confirmation, and use guest names whenever appropriate.
• Provide clear information on menu items, promotions, delivery times, and hotel facilities.
• Apply effective upselling techniques to enhance guest experience and revenue.

Order Coordination & Accuracy

• Input orders correctly into the POS system and open/close checks accurately.
• Coordinate closely with Kitchen, IRD service staff, and relevant departments to ensure timely delivery.
• Monitor order progress and proactively follow up on delays or special requests.
• Follow standard procedures for long-stay guests and VIP preferences.

Service Excellence & Guest Satisfaction

• Maintain a warm, professional, and courteous telephone manner at all times.
• Handle guest concerns or complaints professionally and escalate when necessary.
• Maintain confidentiality of all guest and company information.
• https://careers.accor.com/global/en/job/in-room-dining-order-taker-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-99126