Duty Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a highly motivated and organized Duty Manager to join our dynamic team in Sepang, Malaysia. Reporting to senior management, you will be responsible for ensuring the smooth and efficient operation of our facility during your shift, while maintaining exceptional standards and fostering a positive work environment. This is a pivotal role that requires a decisive, detail-oriented professional who can manage multiple priorities, lead teams effectively, and respond promptly to operational challenges while maintaining our commitment to excellence and customer satisfaction.

• Oversee all operational activities during assigned shifts, ensuring compliance with company policies, procedures, and safety standards
• Lead and supervise team members, providing clear direction, support, and mentorship to maintain high performance and morale
• Monitor facility operations, identify potential issues, and implement timely solutions to prevent disruptions
• Handle guest or client inquiries and concerns with professionalism and empathy, ensuring prompt resolution and positive outcomes
• Manage staff scheduling and roster coordination to ensure adequate coverage and operational efficiency
• Conduct regular inspections of facilities, equipment, and work areas to maintain quality standards and identify maintenance needs
• Prepare accurate incident reports, operational logs, and documentation as required by organizational standards
• Collaborate with cross-functional teams and departments to coordinate activities and support organizational goals
• Respond effectively to emergency situations and crisis management scenarios with composure and decisive action
• https://careers.accor.com/global/en/job/duty-manager-in-ibis-styles-sepang-klia-sepang-malaysia-jid-57649