Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Do you see yourself as a Front Desk Agent? What’s your passion? Whether you’re into sports, shopping, or just reading a good book, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in Midtown East, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite, and a Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New York’s most memorable weddings, benefits, and galas.  The Barclay offers a Club InterContinental®.  Its Parlour bar and lounge with light dining is a dynamic social hub in the hotel’s expansive lobby. The “new” Barclay embraces the hotel’s distinctive legacy while modernizing every detail.

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

DUTIES AND RESPONSIBILITIES:

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established            procedures including but not limited to posting all charges, completing cashier and other reports,            preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

  • Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order

to ensure total guest satisfaction. https://careers.ihg.com/en/job-details/?jobref=Front+Desk+Agent+-+InterContinental+New+York+Barclay%7cUS%7c164765#172254

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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