Front Of House Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Of House Manager

Company Description

 

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

 

Job Description

 

We are looking for a dynamic and passionate Front Office Manager to lead our Front Office team. You will be responsible for ensuring exceptional guest experiences from arrival to departure while driving operational excellence, team engagement, and commercial performance.

Reporting to the Operations Manager, you will oversee all aspects of the Front Office operation, including Reception, Night Team, Guest Relations, and Duty Management.

Key Responsibilities

  • Lead, coach, and develop the Front Office team to deliver outstanding guest service.
  • Ensure smooth day-to-day operation of Reception and Front Office departments.
  • Drive guest satisfaction, loyalty, and positive online reviews.
  • Manage staffing levels, scheduling, payroll, and departmental budgets.
  • Monitor and improve key performance indicators, including guest satisfaction scores and upselling results.
  • Ensure compliance with Accor brand standards, health & safety, and operational procedures.
  • Handle guest feedback and resolve concerns professionally and efficiently.https://careers.accor.com/global/en/job/front-of-house-manager-in-novotel-london-tower-bridge-london-united-kingdom-jid-100157

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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