Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Company Description

 

Mercure Jakarta Sabang

Hotel for travellers looking for local and authentic experiences

Mercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes walking distance to the National Monument (Monas), US Embassy and Gambir train station. 45 minutes’ drive from the international airport. Ideal for both business and leisure travelers with free WIFI connectivity. Feel the intimate hotel atmosphere and quiet stay

Located in the prime location nearby Wahid Hasyim and Medan Merdeka Square. Mercure Jakarta Sabang is also just a short stroll away from Gambir Railway station, around 10 minutes away. Get the chance to visit the iconic National Monument & National Museum as well as the Old Town Batavia. Grand Indonesia Shopping Town, Plaza Indonesia and Sarinah department store are easily reached by walking or driving, perfect for shopping gate-away with a wide range of shops, restaurants and lounges.

Feel welcome at Jakarta, with its rich local culture and history. Visit and explore the iconic Jakarta National Monument and National Museum. Enjoy a distinct shopping experience at the nearby Grand Indonesia Shopping Town and Plaza Indonesia.

 

Job Description

 

What you will be doing: 

  • Guest InteractionWelcome, greet and address guest inquiries and resolve issues promptly, ensuring customer satisfaction. Provide information regarding hotel facilities, services, and local attractions. Assist in the check-in and check-out process. Ensure all necessary documentation and payments are properly processed.
  • System and Data Management: Operate booking and reservation systems. Ensure accurate input of guest data and transactions. Prepare reports as required (e.g., occupancy, cash register reports).
  • Personalized ServiceCreate a personalized experience for each guest by their preferences and special requests. Handle VIP guests and ensure that their specific needs are met to ensure a high level of customer satisfaction.
  • Brand RepresentationRepresent the hotel’s brand image in a positive and professional manner at all times. Ensure compliance with company policies and procedures, especially regarding guest interactions and data privacy.
  • Take initiative to add a personalized experience
  • Consistently offering friendly, professional, and proactive guest service
  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
  • Following departmental policies, procedures, and service standards
  • Maintaining a safe working environment and following all safety policies and procedures

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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