Front Office Agent

A Front Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing?

As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome and fulfil the check-in process for Guests and group arrivals.
• Complete the check-out process for departing guests using the hotel systems.
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Manage, effectively and efficiently, Guest requests, inquiries and resolve or escalate any complaints in a timely manner. 
• Manage, resolve or escalate any and all Guest complaints quickly.
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP arrivals/departures and special events.
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems. 

What are we looking for?https://jobs.hilton.com/apac/en/job/HOT0CEWR/Front-Office-Agent