Front Office Agent

Responsibilities:

·       Fulfil Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times.

·       Responsible for cash accounting, including the payment of guest bills.

·       Communicate all relevant guest and group activity to the appropriate internal parties.

·       Anticipate guests’ needs and handle guests’ complaints professionally.

·       Ensure that all guest details are accurately collected.

·       Run End of Day processes and complete all relevant day closure accounting checks.

·      Ensure that all relevant communications are processed correctly.

Requirements

·       Effective communication skills.

·       Strong emotional intelligence.

·       Ability to collaborate and work in a team.

·       Results-driven mindset.

·       Adaptable and flexible.

·       Fluent in English and Italian; a third language is a plus.

·       Professional experience in the same role within a luxury environment.

Benefits

·       Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);

·       Learning & development activities;

·       All meals provided

·       Uniform dry cleaning

·       Team social events

·       Accommodation provided for not residents

·       Career opportunities within Belmond

About us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories.https://career.belmond.com/job.html?shortcode=376EAA7F44