Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you’re a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we’d love to hear from you.

• Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
• Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
• Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
• Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
• Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
• Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
• Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
• Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
• Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
• Perform other duties as assigned in support of business needs.

• Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
• Proven experience managing point of sale (POS) systems and related technology platforms
• Proficiency with Microsoft Windows applications and general computer literacy
• Excellent communication and organizational skills with strong attention to detail
• Demonstrated problem-solving and conflict resolution abilities
• https://careers.accor.com/global/en/job/outlet-manager-in-sofitel-los-angeles-at-beverly-hills-los-angeles-u-jid-100407