POSITION SUMMARY
The Reservations Sales Executive is a key member of the property’s Sales team and serves as a primary point of contact for guests. This role collaborates closely with the Front Office and Food & Beverage teams to deliver seamless guest experiences while maximising revenue opportunities.
The position is responsible for managing reservation enquiries, changes, and cancellations across multiple channels (phone, email, and online platforms), while driving revenue growth, customer satisfaction, and Marriott Bonvoy enrolments.
In addition, the role supports and manages group enquiries and opportunities, ensuring all business is effectively contracted, up-sold, and transitioned for operational delivery.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Read and visually verify information in a variety of formats. Perform other reasonable job duties as requested.
EXPECTED CONTRIBUTIONS
Reservations Executive
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description de l’entreprise Rejoignez l’aventure Mercure Rouen Cathédrale ! Ici, l’hospitalité est bien plus qu’un métier : c’est un état d’esprit. Au Mercure Rouen Cathédrale, nous accueillons chaque jour des voyageurs venus du monde entier avec une seule ambition : leur faire vivre une expérience chaleureuse, authentique et mémorable. Pour y parvenir, nous nous […]
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