Concierge

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here, you’ll discover a workplace that combines world-class hospitality with endless opportunities to explore and grow.

Nestled in Jasper National Park, our resort is more than a place to work, it’s a community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure.

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Concierge. The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

What you will be doing:   

Reporting to the Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
• Assist guests regarding hotel facilities in an informative and helpful way
• Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
• Assist guest with dining reservations and handling group and special occasions dining needs
• Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
• Act as a liaison and resource for other departments and employees of the Hotel
• Follow department policies, procedures and service standards
• Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador
• Constantly be aware of daily functions and promotions in the hotel
• Following all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Assist with VIP Concierge duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner
• Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries https://careers.accor.com/global/en/job/concierge-may-to-november-in-fairmont-jasper-park-lodge-jasper-canada-jid-101110