Assistant Manager

Your team and working environment:

Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market.  The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none!

Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities are:

• Leading the guest experience at check in and check out
• Proactively seeking feedback from guests and resolving any issues to a high satisfaction
• Coaching and supporting team members
• Ensuring safety and security standards are achieved in the hotel consistently
• Driving Loyalty members experience and onboarding
• Providing support across other departments as required

Some of the skills and attributes required to be successful in this role:

• Strong commitment to delivering excellent customer service.
• Skilled in resolving conflicts professionally and diplomatically.
• Forward-thinking and can anticipate potential challenges before they arise.
• Demonstrates strong leadership and decision-making abilities.
• Can effectively lead, motivate, and develop team members.
• Comfortable managing team dynamics.
• Excellent verbal and written communication skills.
• Ability to communicate clearly with team members, customers, and upper management.
• Strong interpersonal skills to maintain positive relationships within all stakeholders
• Ensures high-quality standards in daily operations.
• Strong organizational skills with an ability to manage multiple priorities.
• Flexible and open to new ideas, feedback, and changes in the workplace.

Additionally:

• Experience in Hotel Front Office as an Assistant/Duty Manager or Team Leader.
• Computer literate with experience in Opera Cloud or similar PMS, Microsoft Word and Outlook
• Current and Valid First Aid Certificate + CPRhttps://careers.accor.com/global/en/job/assistant-manager-in-pullman-adelaide-adelaide-australia-jid-45393