Team Leader – Sales

About the Company 

Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.

Our Business

Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.

We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.

We are seeking a dynamic and results-driven Team Leader – Sales to lead our Telesales Marketing / Loyalty Sales Consultant team in Jakarta. The successful candidate will be responsible for driving sales performance, coaching team members, and ensuring targets are consistently achieved.

• Lead, motivate, and manage a team of telesales consultants to achieve daily, weekly, and monthly sales targets in a competitive market
• Drive and sustain high sales performance while adapting to changing market conditions and customer expectations
• Coach, mentor, and develop a diverse sales team through regular feedback, performance reviews, and improvement plans
• Monitor individual and team performance, providing real-time coaching to improve results and call quality
• Ensure all sales calls meet quality standards, compliance requirements, and company policies
• Analyze sales reports and performance metrics to identify trends, gaps, and opportunities for improvement
• Identify and implement improvements in sales processes, techniques, and team effectiveness
• Communicate effectively across all levels of the organization, both verbally and in writing

Qualifications:

• Proven experience in a sales or telesales environment, with prior experience in a supervisory or team leadership role
• Strong coaching, people management, and performance management skills
• Demonstrated ability to achieve and exceed sales targets in a competitive market
• Excellent verbal and written communication skills, with the ability to engage at all organizational levels
• https://careers.accor.com/global/en/job/team-leader-sales-internal-in-jakarta-indonesia-jid-83491