Front Office Supervisor

The Mercure London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 bedrooms, across two distinct brands within Accor, Ibis & Mercure. As the property is a combo there are 226 Ibis rooms & 282 Mercure rooms. The London Suite is the main ballroom for all types of events. The London Suite is extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar free spaces in London for events up to 1200 guests. The F&B outlets in the property have been created by PARIS SOCIETY. The F & B space named Barnaby’s, is perfect for social events and either the Barnaby’s Kitchen or Barnaby’s Lounge Bar can be semi or completely privatised for groups, events or additional catering / meeting space for larger residential bookings/ functions.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.

Our mission is to make the impossible possible, to realise your dreams.

POSITION OVERVIEW 

To deal with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments, especially reception ensuring that all guests have an enjoyable stay with us. To be responsible for the day-to-day duties with accepting and entering individual and group reservations. Resolve guest problems and complaints as appropriately and professionally as possible.

MAIN RESPONSIBILITIES 

Duties  

• Apply thorough working knowledge of the front office operations.

• Assist in conducting training for all Front Office employees.

• Direct daily front office operations.

• Greet and escort Very Important Guests (VIP’s).

• Ensure efficient and courteous reception service.

• Supervise front cashiers and help out with accounting problems.

• Control hotel duty keys and floats whilst on duty.

• Supervise and support of the Front Office team.

• Enrol our guests in Accor Loyalty Membership and boots team members performance.

• Ensure department policies and procedures are understood by all employees and observed in tasks performed.

• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.

• Implement training programs for all employees, conduct induction and skills training.

• Perform any other duties as directed by the Front Office Managemenhttps://careers.accor.com/global/en/job/front-office-supervisor-in-mercure-london-earls-court-london-united-kingdom-jid-101817