Group Reservations Coordinator

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

As groups coordinator for Novotel and Ibis Glasgow you will be responsible for overseeing the day to day running of tour/business groups within the hotels, with the support of the sales team. From enquiry stage to check out you will be the main contact for the bookers. Day to day you will support the wider hotel team with all relevant information to ensure each group is looked after correctly during their visit.

Duties

• Handle enquiries by email or telephone for group bookings of 7 rooms or more.
• Quote and contract confirmed bookings, ensuring both are completed within standard process time.
• Manage payments for each group – prepayment deadlines and billback instructions.
• Follow up with clients for rooming lists and input ahead of groups arrival.
• Balance and check out group bills upon each group’s departure.
• Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
• Work with the sales manager to prepare series contracts, load groups into the PMS and manage negotiated rates.
• Keep copies of bills and contracts organised and safely stored for accounting purposes.
• Prepare sales updates, pick up and release reports for the sales manager for weekly and monthly updates.
• Support the sales team with any additional information (dinner time, breakfast time etc) for the weekly operations meeting.

Job Specifications

• Full Time – 39 hours per week
• 5 days over 7 (occasional weekend workhttps://careers.accor.com/global/en/job/group-reservations-coordinator-in-novotel-glasgow-centre-glasgow-united-kingdom-jid-102370