Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As a Hostess, you’re not just making guests feel at home – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
As the Outlet Hostess, you will be responsible for performing the following tasks to the highest standards:
• To perform all opening and closing duties
• To answer the telephones according to Conrad Hotel standards and have a full understanding of the restaurant operation
• To ensure that reservations are handled in a friendly and professional manner
• Take personal responsibility for the service experience of all guests in your designated area
• Accommodate any guest request or offer appropriate alternatives.
• Create and record guest database (details, preferences, profile, feedback, etc)in the system
• To ensure all communication are efficiently made in regard to enquiries, groups or daily reservations.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Ensure that restaurant (including hostess area) is clean and tidy, ready for guests to enter the restaurant.
• To organize the menus for each service and ensure they are cleaned and in good condition
• Smile and greet all guests as they enter and exit the restaurant
• Offer the newspapers/Magazine to any single diners.
• Escort guests to a table and seat the guests (offer assistance with coats, bags, etc. if any)
• To present menus and wine lists, offer initial drinks if any.
https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/215467
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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