Reservations Specialist

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

We’re looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and effortlessly curated. In this role, you will manage multi-property stays across Canada’s Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality.

You are not just booking rooms, you are shaping experiences, connecting our hotels within the destination, and bringing a guest’s lifestyle to life across every touchpoint.

Starting Rate: $26.21 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.21

Job Duties Include:

• Dual reporting into a Team Leader and the property Reservation Manager, responsibilities and essential job functions include but are not limited to the following:
• Manage complex, multi-property reservations, ensuring flawless coordination across all hotels within the destinations
• Serve as a primary point of contact for high-net-worth guests, travel advisors, and concierge partners.
• Maintain a high-touch service approach, anticipating needs and exceeding expectations at every interaction.
• Build long-term relationships with repeat guests and travel partners
• Book and enter room reservation requests using the Property Management System
• Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special arrangements are executed.
• Handle special requests including upgrades, amenities, transportation, dining, and experiences.
• Update reservations ensuring a flawless check-in and check-out process
• Monitor reservation accuracy, billing details, and pre-arrival communications
• Resolve issues promptly and discreetly, maintaining brand standards and guest satisfaction
• Other duties as assignedhttps://careers.accor.com/global/en/job/multi-property-vip-and-luxury-reservations-specialist-in-fairmont-banff-springs-banff-canada-jid-100065