Reception Team Member

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reception Team Member

Company Description

 

  • Contract Type: Permanent / Flexible hours
  • Salary: £14.80 per hour
  • Start date: July 2026
  • Apply: Please send your application to Elena.Alla@accor.com

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

As part of our team you can have:

  • Employee benefit card offering discounted rates at Accor worldwide up to 30% off
  • Free Bonus Breaks Voucher (complimentary stays in UK)
  • Complimentary meals on duty and uniforms.
  • 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
  • Friends & Family Rates
  • Eye Test Vouchers
  • Learning programs through our Academies
  • Cycle to work scheme
  • Employee VivUp program with direct access to GP, high street discounts and many more
  • Work based Pension

 

Job Description

 

  • Provide efficient guest registration, check-in, and check-out services.
  • Maintain accurate guest accounts and offer helpful, precise information.
  • Handle guest requests promptly, courteously, and efficiently throughout their stay.
  • Lead by example in delivering exceptional customer service.
  • Ensure smooth communication between guests and hotel departments.
  • Handle incoming calls professionally, transferring them as needed.
  • Follow strict security procedures to protect guest confidentiality and safety.
  • Ensure secure handling of room keys, guest data, and credit card transactions.
  • Manage reservations with accuracy and efficiency.
  • Maximize sales opportunities through effective guest interactions.
  • Maintain accurate documentation of guest messages and internal communications.
  • Ensure guest and hotel accounts are correctly updated with all charges.
  • Keep all equipment in good working condition and used appropriately.
  • Assist the Food & Beverage department when needed.https://careers.accor.com/global/en/job/reception-team-member-in-ibis-london-heathrow-airport-hayes-united-kingdom-jid-101489

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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