About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for eight consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi An
About the Role:
We are seeking a passionate and strategic Director of Guest Experience who is responsible for the intentional design and delivery of a seamless, anticipatory, and memorable guest journey across the property.
This role partners closely with operational and support teams to strengthen emotional connection, personalization, recognition, and overall guest satisfaction. In collaboration with other departments, you will ensure the guest experience is thoughtfully curated and consistently executed to the highest standards of service.
Across all responsibilities, the Guest Experience Director champions guest advocacy, drives continuous improvement, and elevates the brand’s promise through thoughtful experiences and exceptional execution.
What You Will Do:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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