Sales Office Manager

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved. 

https://www.rimrockcareers.com/

This role is about more than coordination, it’s about precision, connection, and bringing opportunities to life. The Sales Office Manager is a highly organized and detail-oriented professional who supports the Sales team in delivering seamless, elevated experiences from the very first inquiry. With a strong sense of ownership and a proactive mindset, this role ensures every detail is handled with care, accuracy, and intention.

Start Date: August 2026

What You’ll Be Doing:

Sales & Client Coordination 

• Coordinator and participate in site inspections alongside the Director of Group Sales, Director of Sales & Marketing, Regional Sales teams, and Global Sales Office partners.
• Supporting and organizing key industry events for clientele across multiple segments.
• Review group opportunities to maximize both guest experience and business performance through thoughtful optimization of guestrooms and event spaces.
• Continuously seek opportunities to improve the efficiency and impact of client visits, sales initiatives, and internal processes.
• Prepare all site and group segment’s Business Development Trip (BDTs) forms and arrange details as needed by Regional Sellers.
• Foster strong relationships with Sales, Marketing, Public Relations, Wellness, Conference Services, and operational leaders to ensure every client interaction is delivered seamlessly.

Systems & Administrative Excellence 

• Administer departmental payroll through Dayforce.
• ​​​​​​​Manage invoices, expense reporting, purchasing, and monthly accruals using Birchstreet and Concur.
• Prepare month-end financial reporting, including profit and loss analysis, general ledger reviews, foreign exchange reporting, and departmental forecasting.
• Assist with sales & marketing budget creation, adhering to corporate budget guidelines and hotel specific requirements.
• Oversee onboarding for new Sales & Marketing colleagues, ensuring they have the tools and resources to succeed from day one.
• Coordinate community donation requests, including gift certificate creation, approval, fulfillment, and tracking.
• Produce accurate sales, banquet, and commercial performance reports that support strategic decision-making.
• Coordinate office administration, purchasing, business cards, client gifts, mail distribution, and documentation.
• Support strategic tasks and administrative duties.
• Attend regular Sales, Conference Services, and operational meetings to stay aligned and informed.
• Other duties as assigned

What You Bring 

• Post-secondary education in Business Administration, Hospitality Management, Marketing, or a related field.
• Sales Coordinator, Sales Administrator, or Sales Operations role, preferably within luxury hospitality, hotels, or resorts. https://careers.accor.com/global/en/job/sales-office-manager-in-rimrock-banff-emblems-collection-banff-canada-jid-103670