Room Attendant-1

Mandarin Oriental, Boston is looking for an On-Call Room Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Housekeeping Department in Boston, Massachusetts, the Room Attendant is responsible the overall cleanliness of all guestrooms and public areas that they are assigned.

The Room Attendant reports to the Executive Housekeeper and Assistant Housekeeping Manager and receives direction from the Housekeeping Supervisors.

As On-Call Room Attendant you will be responsible for the following duties:

• Ensure guestrooms and hotel areas are cleaned and maintained according to Mandarin Oriental Hotel Group standards and guidelines. Responsibilities include, but are not limited to:
  • Remove all soiled linens, towels, and trash from room and appropriately store or dispose of in the back of house
  • Thoroughly clean guest bathrooms using approved cleaning products
  • Organize and arrange guest amenities and personal items according to brand standards
  • Replenish amenities towels, and linens, as needed
  • Efficiently make beds to meet appearance standards
  • Clean windows and mirrors
  • Vacuum carpet and dust furniture, surfaces, vents, and baseboards
  • Report any defects in guest rooms and public areas, including damaged fixtures or furniture, for correction by the appropriate department
• Provide exceptional service to all guests; greet guests and offer assistance, answer questions, and respond to any and all requests
• Other duties as assigned by managementhttps://careers.mandarinoriental.com/jobs/on-call-room-attendant-1-boston-massachusetts-united-states