Mandarin Oriental Residences, Fifth Avenue is looking for a Residential Concierge to join our Residences team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Residences, Fifth Avenue, located at 685 54th Street at the center of New York City’s premier Fifth Avenue retail shopping corridor. The site is a short walking distance from Central Park and world-famous landmarks such as Rockefeller Center, the Museum of Modern Art, and St. Patrick’s cathedral. Featuring 65 spacious apartments, residents will enjoy a luxurious way of life with exquisite interiors, a rooftop pool, fitness and wellness center, and private dining.
About the job
Based at the Mandarin Oriental Residences, Fifth Avenue, in New York City, the Residential Concierge is responsible for the overall Resident and colleague satisfaction by providing 5-Star services.
The Residential Concierge reports to the Director of Residences.
As Residential Concierge, you will responsible for the following duties:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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