JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.https://careers.marriott.com/manager-guest-experience/job/291B1DA15ECE71CA75744830DEC3E6CF
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: Key Responsibilities: – Provides information regarding the company’s facilities & services – Provides the customer services such as check in/out wake-up calls to guests and answers guests’ enquiries – Ensures to always be awared of VIP in-house – Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure – Prepares […]
Description: The Lobby Ambassador work closely with the Front Desk Staff and other hotel departments in providing guest assistance with luggage transportation and miscellaneous needs. The Lobby Ambassador is often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position is crucial to […]
Description: Responsible for greeting and assisting all resort guests which includes but is not limites to luggage assistance delivery assistance responses to guest inquiries and assisting the Front Desk when needed. Implement and maintain a service and philosopy which serves as a guide to respective staff and ensure a positive experience for our guests. Responsibilities: […]
Description: To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards Ensures implementation of SOP and all policies & procedures related to the department. Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. […]
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
