Learning & Development Specialist

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Learning & Development Specialist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

 

 

Four Seasons Hotel Miami is looking for Learning & Development Specialist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

 

Job Functions

1. Drives service quality assurance initiatives.

  • Partners with peers and superiors to determine performance gaps and learning needs
  • Works with Regional L&D Manager and Operational Division Heads to review key metrics (glitches, LQA, standards missed, GES scores) and plans training activities accordingly
  • Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis

2. Manages an effective standard training program and ensures Service Training Manuals are updated regularly and training checklists are turned in for new hires.

3. Maintains an effective Certified Departmental Training program  

https://careers.fourseasons.com/us/en/job/REQ10373982/Learning-Development-Specialist

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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