Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. .

DUTIES AND RESPONSIBILITIES:

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

 

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

https://careers.ihg.com/en/job-details/?jobref=Full-Time+Front+Desk+Agent+HIEx%7cUS%7c166771#174502

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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