Front of House Team Member

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.

Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

As part of our team, you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks
• A competitive salary
• Pension Scheme
• Cycle to Work Scheme
• Staff Uniforms Provided
• Learning programs through our Academies

• Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
• Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
• Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
• Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
• Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
• Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.https://careers.accor.com/global/en/job/front-of-house-team-member-in-novotel-london-greenwich-london-united-kingdom-jid-94360