Reservations Sales Agent

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Join our Reservations team and coordinate group bookings from enquiry to arrival while creating seamless guest experiences. Delivering a 5-star experience every step of the way from pre arrival to departure process.

Key Responsibilities:

• Group management – group reservations and room blocks
• Coordinate rooming lists, invoicing, payments and amendments
• Group wash, attritions, block requirements, traces and follow ups with Agents
• Liaise with Sales, Events and Operations teams
• Optimize inventory, conversions and revenue opportunities
• Deliver seamless guest service
• Strong team player with the ability to work cohesively and collaboratively, with enthusiasm to be hands on
• Flexible and be able to work in the F.I T Res agent task when business requires

About You:

• A positive attitude and professionalism, with a genuine passion for creating unforgettable guest experiences
• Reservations or Front Office experience
• Excellent verbal communication and interpersonal skills
• Good organization skills, time management and prioritization
• Proficient in computer systems, with experience in Opera Cloud being a distinct advantagehttps://careers.accor.com/global/en/job/reservations-sales-agent-in-pullman-cairns-international-cairns-australia-jid-105724