Lobby Host

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

As Lobby Host, you’ll own the guest journey from arrival to departure — ensuring every moment feels considered, calm, and exceptional.

Your responsibilities will include:

• Preparing for daily VIP arrivals, including room allocations, amenities, and special requests
• Ensuring VIP mise-en-place is perfectly prepared (welcome drinks)
• Handling VIP check-in and check-out efficiently, discreetly, and professionally
• Personally escorting VIP guests to their rooms
• Accurately updating guest information in the system following check-in
• Providing warm, attentive, and responsive service to all guests at all times
• Resolving guest requests and complaints swiftly by coordinating with relevant departments
• Maintaining strong knowledge of hotel rate codes, packages, segmentation, and discounts
• Staying in continuous contact with guests to proactively manage any issues or special needs
• Making daily courtesy calls to VIP rooms and selected guests
• Ensuring front office areas are clean, organised, and guest-ready at all times
• Monitoring hotel occupancy, VIP movements, groups, and functions
• Re-announcing VIP room details to Housekeeping and F&B teams
• Checking departure details for current and upcoming days
• Arranging special touches such as bouquets, cakes, and cards for guest anniversaries and birthdays
• Inspecting VIP rooms after amenities are placed
• Reviewing guest feedback daily and taking direct action where appropriate

• Experience in Guest Relations, Lobby Host, or Front Office roles within a luxury hotel
• Exceptional communication and interpersonal skills
• Strong attention to detail and ability to anticipate guest needs
• Confidence handling VIP guests, sensitive situations, and high expectations
• Ability to multitask and coordinate across departments seamlessly

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• https://careers.accor.com/global/en/job/lobby-host-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-82477